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CONSULTING

The most serious mistakes are not being made as a result of wrong answers. 
The true dangerous thing is asking the wrong question.

(Peter Drucker)

Our consulting services involve collaborating with clients to address their most pressing challenges. Our consulting process is inherently dynamic, focusing on the problem as initially defined by the client while allowing for the emergence of more refined and useful definitions as the engagement progresses. This adaptability is crucial, as it is not unusual for clients to exhibit some ambivalence regarding their need for assistance with significant issues. Therefore, we strive to respond to our client’s implicit needs, guiding them toward a clearer understanding of their challenges.

We seek to explore the problem comprehensively before attempting to devise solutions. This exploration phase is vital, as it ensures that we and our client are aligned in the understanding of the issues at hand. Even clients who may be impatient for immediate solutions typically acknowledge that addressing the wrong problem or proposing solutions that lack feasibility is counterproductive.

While an independent diagnosis provided by a consultant like TEND is often cited as a primary reason for our hiring, we have found that it is equally important to involve members of the organization in the diagnostic process. Our collaborative approach not only promotes a sense of ownership in our client team members but also enhances the quality of insights. This partnership is crucial for effective problem diagnosis, as it allows for a deeper understanding of the strategic and organizational issues at play.

Our consulting services involve a multifaceted process that requires a deep understanding of both the client’s explicit and implicit needs. By fostering collaboration, maintaining open lines of communication, and guiding our clients through a thorough exploration of their challenges, we can develop strategic and organizational recommendations that are well-informed and widely accepted. Our approach not only enhances the likelihood of successful outcomes but also empowers our clients to take ownership of their solutions, ultimately leading to sustainable improvements within their organizations.
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